Terms of service

Reverse Life Consumer Terms and Conditions

1. Introduction - These Terms

Welcome to our website: https://reverselife.co.uk (the “Site”).

This website is owned by Reverse Life Ltd. Reverse Life Ltd provides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference.

We reserve the right to change this site and these terms and conditions at anytime.

Please read these terms of sale carefully.

You will be asked to expressly agree to these sale terms before placing an order for products from our website.

2. Interpretation

In these terms of sale, “we” means Reverse Life Ltd (and “us” and “our” will be construed accordingly), and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

3. Order Process

The advertising of products on our website constitutes an “invitation to treat,”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must add the products you wish to purchase to your shopping basket and then proceed to the checkout;

(ii) if you are a new customer, you may then create an account with us and log in; if you are an existing customer, you must enter your login details; you may also complete your transaction using guest login;

(iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;

(iv) you will be asked to enter your payment details; and

(v) we will then send you an initial order confirmation.

We will not file a copy of these terms of sale specifically concerning your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.

The last update to these Terms & Conditions was on 10th January 2024.

If you wish to retain a copy, we recommend downloading, printing, and retaining a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you can identify whether you have made any input errors by reviewing your order before clicking “Place Order.” You may correct those input errors by editing the order review form before placing your order.

Please ensure your delivery address is correctly inputted into the order details to ensure swift delivery.

4. The Products

Product packaging and availability may vary. The availability of Products and packaging may from time to time vary from that shown in images on our Site.

Reverse Life High Strength Marine Collagen

Ingredients & Nutritional Information

Water, hydrolysed collagen (FISH), sweetener: xylitol, vitamin C (socium ascorbate), acid: citric, malic and phosphoric, flavours, hyaluronic acid sodium, colour: lycopene from red tomatoes, zinc (zinc gluconate), preservatives: potassium sorbate, sodium benzoate, sweetener: sucralose, vitamin D (cholecalciferol), biotin (D-biotin)

100% Natural Flavour & Natural Colour.

Refrigerate after opening. Consume within 30 days of opening. Store cool. Out of direct sunlight.

Allergy Warning: Contains Fish

Keep out of reach of children.

If you have any medical condition, are pregnant or breastfeeding, please consult with your healthcare provider before use. Discontinue use if any adverse reactions occur. Health supplements should not replace a varied diet.

5. Price and Payment

Prices for products are quoted on our website. We will verify prices as part of our sales procedures so that a product's correct price will be stated when you pay for the product.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by Debit/Credit card, PayPal, Apple Pay, or any method detailed on the website from time to time.

Product prices are liable to change at any time, but changes will not affect contracts that have come into force.

We now also offer a Subscribe & Save option - the terms and conditions of which are detailed below:

These additional terms and conditions apply to anyone ordering a product via one of our Subscribe & Save services and should be read in conjunction with our full terms and conditions.

How does the Reverse Life subscription work?

General overview

We offer various Subscription plans, putting you in complete control of the frequency of your order
Your Subscription can be cancelled, amended, to delayed at any time from within your account by providing a 48-hour notice. You can also contact the customer care team at info@reverselife.co.uk between Monday-Friday - 9.00am-5.00pm.
The subscription price includes free UK shipping and delivery
As a special thank you from us, we may include complimentary free gifts worth up to £39.99 with your order on a select basis. Free products may be subject to change, and cannot be exchanged for other items or cash alternatives.
You can log in to manage your subscription here - https://reverselife.co.uk/account/login

Subscription service terms and conditions

5.1 Our subscription services:

We will deliver your Subscription product and any applicable free gifts per your chosen delivery frequency until you notify us that you wish to cancel your Subscription.

Please note that you have complete control over your Subscription plan and can cancel, amend, or delay at any time from within your online portal.

By purchasing one of our Subscription plans, you acknowledge that your subscription has an initial and ongoing recurring payment.

You are responsible for ensuring these recurring payments are met before any cancellation is made.

You accept full responsibility for all recurring charges prior to executing any cancellation.

5.2 Recurring subscription service details:

Your subscription will renew 3 days before the normal frequency schedule to avoid supply interruptions due to postage/courier delays.

5.3 Cancelling your subscription service:

You can cancel, amend, or delay your subscription anytime from within your online portal. If you have any issues accessing your account, please email our customer service team at info@reverselife.co.uk.

Please be aware of the following important notices with regard to your cancellation rights:

You must allow a 48-hour cancellation notice period to enable our customer service team to action and cancel this for you.

If you cancel your Subscription 48 hours before your order is processed, you will not be sent or charged for your next scheduled, or any future, Product you have subscribed to unless you restart your Subscription or make a one-time purchase.

If you opt for the Subscription of a Product and cancel before we process and charge for your second delivery of the same Product, you may be charged for the difference between a one-time purchase of this Product and the discounted price offered as part of a Subscription.

Our working online hours are 9.00am-5.00pm Monday-Friday. If you contact us out of these hours with a cancellation request and your subscription is due within 48 hours, we cannot guarantee that this will be cancelled in time.

5.4 £19.99 Trial Offer

For the purposes of these terms and conditions, this offer will be referred to as the ‘£19.99 Offer’.

The £19.99 Offer gives Reverse Life customers a one-time opportunity to buy a bottle of Reverse Life Marine Collagen for £19.99, down from the recommended retail price (RRP) of £40.00.

Once purchased and 20 days (including weekends and holidays) have elapsed, the buyer will be auto-enrolled onto a Marine Collagen subscription priced at £59.00 per shipment, down from the recommended retail price (RRP) of £120.00.

Once the initial £19.99 bottle is purchased, you have 19 days from initial purchase to cancel your impending subscription, otherwise you will be charged the full £59.00 and three bottles of Marine Collagen will be shipped to your address.

Once this order has been processed, it cannot be cancelled or amended at any stage as per section 5.4 of the subscription policy.

You can cancel your impending subscription by contacting our helpful customer service team at info@reverselife.co.uk.

Once your subscription is cancelled, you will lose access to subscriber-exclusive benefits, such as offers and discounts that are only sent to subscribers.

Please note that this offer is available for one time only, and cannot be used multiple times or in conjunction with other offers or discounts.

Reverse Life reserves the right to cancel or delay your order under any circumstances, as well as withdraw this offer at any time.

Please note that our typical 30 day money back guarantee on single bottle purchases does not apply to the £19.99 trial offer.

5.5 £49 Trial Offer

For the purposes of these terms and conditions, this offer will be referred to as the ‘£49 Offer’.

The £49 Offer gives Reverse Life customers a one-time opportunity to buy three bottles of Reverse Life Marine Collagen for £49, down from the recommended retail price (RRP) of £120

Once purchased and 60 days (including weekends and holidays) have elapsed, the buyer will be auto-enrolled onto a Marine Collagen subscription priced at £59.00 per shipment, down from the recommended retail price (RRP) of £120.00.

Once the initial three bottles have been purchased, you have within eight weeks from initial purchase to cancel your impending subscription, otherwise you will be charged the full £59.00 and three bottles of Marine Collagen will be shipped to your address.

We will always try our best to cancel any subscription request we receive. Our working online hours are 9.00am-5.00pm Monday-Friday. If you contact us out of these hours with a cancellation request and your subscription is due within 48 hours, we cannot guarantee that this will be cancelled in time.

Please note that our typical 30 day money back guarantee on single bottle purchases does not apply to the £49 offer.

For the purposes of these terms and conditions, this offer will be referred to as the ‘3 Bottle Offer’.

The 3 Bottle Offers gives Reverse Life customers a one-time opportunity to buy three bottles of Reverse Life Marine Collagen for £50.15, down from the recommended retail price (RRP) of £120, and a 15% decrease from the current listed subscription price of £59.00

Once purchased and 60 days (including weekends and holidays) have elapsed, the buyer will be auto-enrolled onto a Marine Collagen subscription priced at £59.00 per shipment, down from the recommended retail price (RRP) of £120.00.

Once the initial three bottles have been purchased, you have within eight weeks from initial purchase to cancel your impending subscription, otherwise you will be charged the full £59.00 and three bottles of Marine Collagen will be shipped to your address.

Please note that our typical 30 day money back guarantee on single bottle purchases does not apply to the 3 Bottle Offer.

5.6 Subscription returns policy:

When it comes to online purchases, you typically have the legal privilege, as per the Consumer Contracts Regulations 2013, to change your mind and request a refund within a 14-day Cooling-Off period.

However, for our ingestible collagen supplements, this right does not apply due to quality control and health & safety considerations. Unfortunately, we are unable to accept returns for these products, as we maintain stringent production standards, and once these items leave our control, they cannot be restocked.

Nevertheless, we want to ensure your satisfaction with our products. If you have any issues with our other items, or if we've made an error in processing your order or neglected to address your request (providing it was made within 48 hours of your upcoming order date), we are more than happy to assist you. Please reach out to us via our contact page.

For comprehensive information about the Cooling-Off Period and instructions on returning products, please refer to our full terms and conditions.

Please note: If you return an order to us for our liquid products, or refuse the delivery, a refund will not be processed. We will happily send the order back to you, but you will need to cover the delivery costs in order for it to be shipped back out.

5.6 General notices:

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

Membership is void where prohibited by law.

All subscriptions are non-binding and can be cancelled, amended, or delayed.

We reserve the right to withdraw or amend the Product at any time. We may write to you to let you know that we are either going to stop providing the Product or intend to make changes. In either instance, we will write to you seven days in advance to notify you and refund any sums you have paid in advance for Products we can no longer supply.

6. Your Warranties

You warrant to us that:

(a) You are legally capable of entering into binding contracts, and you have full authority, power, and capacity to agree to these terms of sale;

(b) The information provided in your order is accurate and complete, and

7. Delivery Policy

Domestic UK Shipping Policy

Delivery options and costs.

The various delivery options and associated costs are displayed on our Site at the time you submit your order.

All standard UK orders are processed and dispatched within 3-5 business days of placing an order.

You can also upgrade your order to Premium Next Day delivery, perfect if you need to fast-track your order. Please note the cost of next-day delivery is subject to change.

If we are experiencing a high volume of orders or external circumstances affect our courier service, shipments may be subject to delays. Please allow additional days in transit for your delivery. When we have been made aware of a significant shipment delay, we will contact you directly via email or telephone to advise of the delay. Please also refer to our website, where notifications regarding delivery will be regularly updated on site.

Please refer to our comprehensive FAQ section for common queries relating to issues like our shipping policy.

Exceptions to UK Shipping Policy

Postcodes including Jersey, Guernsey, and Isle Of Man are dispatched on a 3-5 working day service at a cost of £21.99.

All other postcodes as per the below, including the Scottish Highlands and Northern Ireland, are dispatched on a standard 2-5 day delivery service with EVRI at a cost of £4.99, except for Jersey, Guernsey, and Isle of Man, as specified above.

Please note that 48 hour DPD service and fast tracked next-day deliveries are unavailable for the Scottish Highlands and Northern Ireland along with the following postcodes below:

BT,GY,JE,IM,AB36,AB37,AB38,AB55,AB56,FK17,FK18,FK19,FK20,FK21,IV1,IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9,

IV10,IV11,IV12,IV13,IV14,IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV29,

IV30,IV31,IV32,IV33,IV34,IV35,IV36,IV37,IV38,IV39,IV52,IV53,IV54,IV63,KW1,KW2,KW3,KW4,KW5,KW6,

KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,

PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA39,PA40,PH30,PH31,PH32,PH33,PH34,PH35,PH36,

PH37,PH38,PH39,PH40,PH41,PH49,PH50,HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV40,IV41,IV42,IV43,

IV44,IV45,IV46,IV47,IV48,IV49,IV50,IV51,IV55,IV56,KA27,KA28,KW15,KW16,KW17,PA20,PA41,PA42,PA43,PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78,PH42,PH43,PH44,ZE1,ZE2,ZE3,TR21,TR22,TR23,TR24,TR25

Shipping rates & delivery estimates

We’re partnered with both EVRI and DPD (who we use to provide our next-day service)

Shipment method	Estimated delivery time	Shipment cost
EVRI Standard - UK mainland	Standard 3-5 day dispatch	FREE
DPD Next Day - UK mainland ONLY	Premium Next-Day Delivery	£4.99 per order
EVRI	2-5 day dispatch	£4.99
EU Orders	Currently unavailable due to Brexit	NA
Rest Of World	The final cost will be notified and calculated once an order is placed and the region confirmed	The final price will be calculated at checkout
DPD Standard - UK offshore postcode exceptions, including Jersey, Guernsey and Isle of Man	Standard 3-5 day dispatch	£21.99 per order

DPD offers a fast, reliable, and secure service and now offers a Green Delivery with 10% of its vehicle fleet delivering all-electric. This means not only do you get to experience next-day delivery, but it’s also done in a cleaner, quieter, and more sustainable way.

Other benefits include

Pickup - you can choose to divert your parcel to a nearby DPD Pickup shop

Predict - you’ll receive a one-hour delivery window notification

Precise - putting you in control of what delivery time slot suits you best

You can opt to receive text and/or e-mail updates.

What should I do if my order does not arrive on time?

If you have chosen the free 3-5 working day option and have waited over 6 working days and are yet to receive your order, please contact the customer support team, who will be able to assist you further.

Shipment confirmation and order tracking:

When your order has been fulfilled and is ready to dispatch, you will receive an email from us containing details of your scheduled delivery.

If you have opted for the DPD premium next-day delivery option, tracking details will be sent to your phone. You can also download the DPD app to receive live notifications about your parcel’s status.

International Shipping Policy

We’re proud to ship our products worldwide. At checkout, your shipping costs will be calculated.

Please note that we do not offer free shipping outside of the UK. If you have any questions about our international shipping policy, please visit our FAQ section onsite or use our live messenger service.

Please also note that currently, due to Brexit complications, we are unable to deliver products to EU countries.

Customs, Duties, and Taxes:

Please note that Reverselife.co.uk is not responsible for any local customs and duty taxes that may be applied to your order. All additional fees, including any traffic and taxes on international orders, are the responsibility of the customer.

8. Risk and Ownership:

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you on delivery.

Please note that if you have opted to instruct DPD to leave your products in a designated “safe place,” it is your responsibility to ensure that location is safe. Reverse Life accepts no responsibility for instances of alleged theft or missing DPD packages.

You must check all items in your order at the time of delivery. If there are any issues or you believe an item to be damaged, you must contact us within 14 days from the date your order was delivered.

Please note, if you contact us after this timescale with an issue, we will not be able to investigate this further.

9. “Cooling off” Period

10. Statutory Rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

11. Returns

When it comes to online purchases, you typically have the legal privilege, as per the Consumer Contracts Regulations 2013, to change your mind and request a refund within a 14-day Cooling-Off period.However, for our ingestible collagen supplements, this right does not apply due to quality control and health & safety considerations. Unfortunately, we are unable to accept returns for these products, as we maintain stringent production standards, and once these items leave our control, they cannot be restocked.Nevertheless, we want to ensure your satisfaction with our products. If you have any issues with our other items, or if we've made an error in processing your order or neglected to address your request (provided it was made before Midnight on the day preceding your upcoming order date), we are more than happy to assist you. Please reach out to us via our contact page

12. Limitations and Exclusions of Liability

Nothing in the terms of sale will:

(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;

(d) limit any liability of a party in any way that is not permitted under applicable law; or

(e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights that you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]:

(a) are subject to the preceding paragraph, and

(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.

13. General Terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time to time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portions thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract, or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract, or otherwise transfer any of our rights or obligations arising under these terms of sale at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit or be enforceable by any other person. The right of the parties to terminate, rescind, or agree to any amendment, variation, waiver, or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website, and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

14. Reviews & Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us by Email/Social Media Channels, including without limitation, photographs, ideas, know-how, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site or any of our social media channels, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

15. About us

Reverse Life Ltd

Unit 14, Edward Court, Broadheath, Altrincham WA14 5GL

https://reverselife.co.uk

Company Registration Number: 12565074

16. Buy now pay later options

Klarna

We offer you the following payment options in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Payment is to be made to Klarna:

Pay in 3
Pay Later

Further information and Klarna’s user terms can be found here.

General information on Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Clearpay

Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

17. 30-Day Money-Back Guarantee*

Your purchase with us at Reverse Life is backed by our extended 30-day money-back guarantee. That’s how confident we are that you will love your products.

However, if for any reason that’s not the case, and you do wish to exercise your 30-day money-back guarantee, the terms and conditions are outlined below.

To be eligible for the money-back guarantee, please contact us between 21 and 30 after completing your first bottle or packet of Reverse Life collagen.

Please provide a full and detailed explanation as to why you feel that the product did not work for you.
To confirm the product did not provide the expected results and to be eligible for the money-back guarantee, please email info@reverselife.co.uk, including the message '30-Day Guarantee.
In the message, please include your order number. This will help to speed up processing your request.
The 30-day money-back guarantee only applies to a single-bottle purchase and does not extend to any of our multi-buy deals.

Please note that the money-back guarantee is redeemable only ONCE per customer and applies to single-bottle purchases only.

You cannot return the item, make another order, and repeat the process.

The 30-day money back guarantee does not apply to our free trial subscription offer where a single bottle is purchased at £19.99.

18. Promotions, Discount Offers, and Voucher Codes:

From time to time, we run promotions, discounts, and voucher codes that are redeemable on the Site. Please note that these are not valid in conjunction with any other offer or promotion. Strictly one promotional discount or voucher code can be used per order.

Minimum order values may apply to the use of certain promotions, discounts, or voucher codes.

The length of time a promotion, discount code, or voucher code is available is set at our discretion and may be amended or removed at any time.

Promotional offers are strictly as presented. We do not alternative or replacement products to be swapped out.

18.1 - Competition

CELEBRATE OUR 5TH BIRTHDAY WITH THIS GIVEAWAY

Reverse Life May 2025 Giveaway Terms and Conditions

The Prize Draw:

For the purposes of these terms and conditions, references to the Prize Draw mean the prize draw available to social media users and followers of Reverse Life , offering a chance to win a gift card to The Range (worth £100 to spend at The Range or their online retail site) when they meet the competition criteria listed in the social media caption of the relevant post.

The competition will run from the 13th of May 2025 until the 6th of June 2025

One winning entrant will then be drawn randomly in June 2025 and announced on Reverse Life’s Instagram stories and communication channels.

Please see below the full terms and conditions for this Prize Draw (the Prize Draw Terms).

The Prize Draw Terms:

The Prize Draw runs from 13th May until 08:59 am (GMT) on 6th of June inclusive. To be in with a chance of winning the giveaway you must:

Like the concerned post on Reverse Life’s relevant social media channel(s)
Comment tagging a ‘friend’ or fellow social media user.
Make sure you’re both following the Reverse Life account, and that’s you in the hat to win.
Share to your story

Entrants into the Prize Draw shall be deemed to have accepted these Prize Draw Terms.

Entrants must be UK or ROI residents and aged 18 or older.

Please note that Reverse Life reserves the right to replace the Prize with an alternative prize where necessary.

The winning entrant will be contacted via email or phone call.

Please note the following:

The winning Entrant will each need to provide a name and address for receipt of the Prize. No further details will be required. Please take care to check that it is the official Reverse Life Instagram profile page that has messaged you informing you that you are one of the winners of the Prize Draw before you provide any details.
If the winning original winner cannot be contacted within a reasonable period of time (to be established at Reverse Life’s sole discretion), Reverse Life reserves the right to redraw another winner;
The winner will receive the gift card from us, and that no concessions can be made in regards to the delivery of the prize to the winner.

The Prize is not transferable and cannot be exchanged for cash or any alternative product(s).

Employees, consultants, officers, agents, or any other representatives of Revere Life, its third-party partners, their family members, or anyone connected with the Prize Draw may not enter it.

Reverse Life reserves the right to hold, void, suspend, or withdraw this Prize Draw at any time and/or amend these Prize Draw Terms without prior notice, for whatever reason, and without liability for doing so.

Reverse Life will always use your data responsibly and only collect, store, and process your data in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation, and all relative European Union and Member State data protection legislation in force and as amended or replaced from time to time including, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). For more information, please see Reverse Life’s full privacy policy.

The surname and region of the winning entrant will be available four weeks after the closing date by sending a request in writing to the Marketing Department. If you object to your details being shared or made available, please advise Reverse Life when they contact you to advise you that you have won the Prize.

This Prize Draw is not sponsored, endorsed, administered by, or associated with Instagram or Facebook or any other 3rd party company.

18.2

Complaints

Your Consumer Rights: Making a Complaint

At Reverse Life, we're committed to providing you with the highest standard of service. However, we understand that there might be times when our services may not meet your expectations. If this is the case, we want to hear from you so we can address your concerns and improve our offerings.

If you are in any way dissatisfied with the service you have received, you have the right to make an official complaint. To do so, please submit your complaint in writing and send it via post to the following address:

Reverse Life LTD
14, Edward Court
Broadheath,
Altrincham
WA14 5GL

Please mark your envelope 'For the Attention of: Reverse Life Complaints Department'.

In your letter, be sure to include your full name, contact details, and a detailed account of your complaint, so we can thoroughly investigate and respond in a timely manner.

Please note: Your complaint will be responded to in writing within 28 working days.

If you wish to familiarise yourself with our full complaints policy and procedures, these can also be requested in writing. Simply send a letter to the aforementioned address, stating your request.

We assure you that all complaints are taken seriously. We value your feedback as it helps us to enhance our services and better serve you.

Thank you for choosing Reverse Life. Your satisfaction is our priority.