Shipping policy
Delivery and Returns Procedures
Thank you for visiting and shopping with us at Reverselife.co.uk. We appreciate and value your custom and pride ourselves on delivering outstanding levels of customer service and support.
Below you will find details of our Shipping Policy.
Domestic UK Shipping Policy
All standard UK orders are processed and dispatched within 3-5 business days of placing an order. You can also upgrade your order to Premium Next Day delivery for just £3.99, perfect if you need to fast track your order.
If we are experiencing a high volume of orders, or there are external circumstances affecting our courier service, shipments may be subject to delays. Please allow additional days in transit for your delivery. Where we have been made aware of a significant delay to shipments, we will contact you directly via email or telephone to advise the delay. Please also refer to our website where notifications regarding delivery will be regularly updated on site.
For common queries relating to issues like our shipping policy, please refer to our comprehensive FAQ section
Exceptions to UK Shipping Policy
Postcodes including Jersey, Guernsey, Isle Of Man and Scottish Highlands are dispatched on a standard 3-5 business days service at a cost of £7.99. Next Day delivery is not available. Below you will find a list of the affected postcodes:
BT, GY, JE, IM, AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3, TR21, TR22, TR23, TR24, TR25
Shipping rates & delivery estimates
We’re proud to have partnered up with DPD, the nation's favourite and most sustainable parcel delivery company.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
EVRI Tracked - UK mainland |
Standard 3-5 day dispatch |
FREE with £40 |
|
EVRI Tracked - UK offshore postcode exceptions |
Standard 3-5 day dispatch |
FREE with £40 |
|
DPD Next Day - UK mainland |
Premium Next Day Delivery |
£3.99 per order |
|
EU Orders |
Currently unavailable due to Brexit |
NA |
|
Rest Of World |
Final cost will be notified and calculated once order is placed and region confirmed |
Estimate £120 |
DPD offers a fast, reliable and secure service and now offers a Green Delivery with 10% of its vehicle fleet delivering all-electric. This means not only do you get to experience next-day delivery, but it’s also done in a cleaner, quieter and more sustainable way.
Other benefits include:
Pickup - you can choose to divert your parcel to a nearby DPD Pickup shop
Predict - you’ll receive a one hour delivery window notification
Precise - putting you in control of what delivery time slot suits you best
You can opt to receive text and/or e-mail updates.
What should I do if my order does not arrive on time?
Due to the current restrictions in place safe-guarding courier staff and customers against the COVID-19 pandemic, some minor delays may be experienced. If you have waited over 6 working days and are yet to receive your order, please contact the customer support team who will be able to assist you further.
Shipment confirmation and order tracking
When your order has been fulfilled and is ready to dispatch, you will receive an email from us containing details of your scheduled delivery. If you have opted for the DPD premium next day delivery option, tracking details will be sent to your phone. You can also download the DPD app to receive live notifications relating to the status of your parcel.
International Shipping Policy
We’re proud to ship our products worldwide. At checkout, your shipping costs will be calculated.
Please note that we do not offer free shipping outside of the UK. If you have any questions about our international shipping policy, please visit our FAQ section onsite or make use of our live messenger service.
Please also note that currently, due to Brexit complications, we are unable to deliver product to EU countries.
Customs, Duties and Taxes
Please note that Reverselife.co.uk is not responsible for any local customs and duty taxes that may be applied to your order. All additional fees including any traffic and taxes on international orders are the responsibility of the customer.