Refund policy

Returns and Refunds

Returns

When it comes to online purchases, you typically have the legal privilege, as per the Consumer Contracts Regulations 2013, to change your mind and request a refund within a 14-day Cooling-Off period.However, for our ingestible collagen supplements, this right does not apply due to quality control and health & safety considerations. Unfortunately, we are unable to accept returns for these products, as we maintain stringent production standards, and once these items leave our control, they cannot be restocked.Nevertheless, we want to ensure your satisfaction with our products. If you have any issues with our other items, or if we've made an error in processing your order or neglected to address your request (provided it was made before Midnight on the day preceding your upcoming order date), we are more than happy to assist you. Please reach out to us via our contact page.

Please note: If you return an order to us for our liquid products, a refund will not be processed. We will happily send the order back to you, but you will need to cover the delivery costs in order for it to be shipped back out.

Refunds

If an item appears to be damaged upon receipt of receiving the goods, please get in touch with us at info@reverselife.co.uk and we can will either provide a replacement or a refund for the damaged item.

Late or Missing Refunds

Please check first with your bank provider or credit card company as it may take some time for the refund to show back in your account. If you’ve done all this and you’ve still not received your refund, please e-mail info@reverselife.co.uk so that we can examine your case. 

Our team will endeavour to respond to all email queries within 72-hours but as your first port of call please visit the FAQ section of our website or make use of our live messenger service. These two methods are the quickest way of receiving a response to any common queries you might have. 

Product Damages

If your product is unfortunately lost or damaged during shipping, we will take up the issue directly on your behalf with DPD. 

Please do not throw your damaged packaging or products away as we will require photographic evidence and documentation in order to follow up the claim with DPD. Please save all packaging materials as well as your damaged goods before opening up a claim.

3O-DAY MONEY-BACK GUARANTEE

Applicable on Marine Liquid Collagen for first time customers who purchase a single bottle.

As a new customer, your purchase with us at Reverse Life for both our marine collagen powder and liquid collagen products only, is backed by an extended 30-day money back guarantee. 

We’re confident that you will love our products but if not, the details of our refund policy and how to exercise the 30-day money-back guarantee are outlined below.

  1. To be eligible for the money-back guarantee, please contact us within 30 days from the date of receipt of your initial purchase.

  2. We request that you provide a full and detailed explanation as to why you feel that the product did not work for you. This will help us continue to develop better products and customer service.
  3. To confirm the product did not provide the results expected or meet with your expectations, and to be eligible for the extended 30-day money-back guarantee, please email info@reverselife.co.uk including the message title '30-Day Guarantee'.
  4. In the message, please include your order number. This will help to speed up processing your request.

Please note the following restrictions apply to the 30-day money-back guarantee

The 30-day money-back guarantee is redeemable ONCE only per customer and is currently only applicable on our marine collagen liquid only. 

It is strictly a one time, new customer incentive, outside of our regular refund policy.

The money-back guarantee is not applicable on product and bundle deals.

If you have purchased multi-product deals, you will not be refunded if you have opened additional bottles or packets of collagen. All unopened products should be returned at your cost. 

We highly recommend you obtain proof of postage from your chosen returns postage service provider.

Normal terms apply for all other refund requests.