1.Introduction

Welcome to our website https://reverselife.co.uk (the “Site”). This website is owned by Reverse Life Ltd. Reverse Life Ltd provides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time. 

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

2.Interpretation

In these terms of sale, “we” means Reverse Life Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

3.Order Process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must add the products you wish to purchase to your shopping basket, and then proceed to the checkout;

(ii) if you are a new customer, you may then create an account with us and log in; if you are an existing customer, you must enter your login details; you may also complete your transaction using guest login;

(iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;

(iv) you will be asked to enter your payment details; and

(v) we will then send you an initial order confirmation.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible – The last update to these Terms & Conditions was on 25th November 2020.

If you wish to retain a copy we recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your order before clicking “Place Order”. You may correct those input errors before placing your order by editing the order review form.

Please make sure your delivery address is correctly inputted to the order details to ensure a swift delivery. 

 

4.The Products

Reverse Life – Marine Collagen 10000mg

Ingredients

Contains Fish (Pangasianodon Hypophthalmus)

Water, xylitol, citric acid, malic acid, phosphoric acid, artificial flavor, tomato lycopene extract color, potassium sorbate (preservative), sodium benzoate (preservative), sucralose.

Store cool and away from direct sunlight. Refrigerate after opening

Use within 2 months after opening 

Keep out of reach of children. 

If you have any medical condition please consult with your healthcare provider prior to use. Discontinue use if any adverse reactions occur. Health supplements should not replace a varied diet. Product is not recommended for pregnant or breastfeeding women.

Allergy Warning: Contains Fish

 

 

Immune 52 – Power Boost – Multi-vitamin Supplement 

Ingredients 

Multi Filtered water, natural fruit juice mixture from concentrate; orange, apple, mandarin, guava, papaya, lime, mango, pineapple, grape, sweetener: (sucrose, steviol glycosides), l-ascorbic acid, magnesium gluconate, potassium citrate, calcium gluconate, choline-1-bitartrate, dl-alpha tocopherol, zinc gluconate, ginseng extract panax ca meyer, caffeine anhydrous, d-calcium pantothenate, thiamine hcl, riboflavin, nicotinamide, inositol, 72 trace minerals (sea, vegan), pyridoxine hcl, plant based amino acids: (l - glycine, l-proline, l-alanine, glutamine, l-arginine, l-lysine, l-leucine, l-valine, l-isoleucine, l-taurine), manganese gluconate, lutein, 4-aminobenzoic acid, ubiquinone, chromium picolinate, freshness preserver (potassium sorbate, sodium benzoate), zeaxanthin extract, natural flavour: (natural orange), citrus bioflavonoids, psyllium extract, alfalfa extract, broccoli extract, spirulina, ashwagandha, aloe vera extract, green tea extract, green coffee bean extract, grape seed extract, lycopene extract, lecithin extract, acidity regulator (citric acid), cholecalciferol (vegan, from lichen), cyanocobalamin, folic acid, d-biotin, potassium iodide, sodium selenite, molybdenum, menaquinone, retinyl acetate. 100% Natural Flavors and Colors.

Store cool and away from direct sunlight. Refrigerate after opening

Use within 2 months after opening 

Keep out of reach of children. 

If you have any medical condition or if you are pregnant or nursing, consult with your healthcare provider prior to use. Discontinue use if any adverse reactions occur. Health supplements should not replace a varied diet.

Christmas Gift Box terms and conditions

What does the Reverse Life Christmas Bundle contain?
There are two options available for our Christmas Bundle gift boxes.

The “Complete Collagen Collection” contains: Two bottles of Marine Collagen, One bottle of Immune 52, Three Gold Collagen facemasks and two bottles 30ml bottles of Reverse Life Wrinkle Lift Serum.

The “Essential Collagen Collection” contains: One bottle of Marine Collagen, One bottle of Immune 52, Five Gold Collagen facemasks and two 30ml bottles of Reverse Life Wrinkle Lift Serum.

Can I swap items in my gift bundle for other products?

No, you cannot swap any items in your chosen gift box as this comes as a bundle.

Refunds
We do not issue refunds on our Christmas bundle gift boxes or on single items in the box. If an item is damaged please contact info@reverselife.co.uk and the damaged item will be replaced.

30-day money back guarantee
The 30-day money back guarantee does not apply to Reverse Life Christmas bundle gift boxes or single items in the box.

Reverse Life Wrinkle Lift Serum Ingredients:
Water, Propylene Glycol, Glycerin, Carbomer, Cetearyl Glucoside, Coco Glucoside, Cetearyl Alcohol, Glyceryl Stearate, Isopropyl Myristate, Caprylic/Capric Glycerin Triester, Cyclopentadimethylsiloxane, Tocopherol Acetate, Propyl Benzoate, Methyl Benzoate, Triethanolamine, Bix(hydroxymethyl)imidazolidinyl Urea, Flavour

Warnings:
This product may not be suitable for highly sensitive skin. Keep out of contact with eyes. If contact occurs, rinse thoroughly with water. If a skin rash or irritation occurs, discontinue use immediately and seek medical attention. You may experience a mild tingling sensation and slight localised redness upon application. We recommend carrying out a patch test beforehand. Begin by applying this product every other day and gradually increase frequency to daily use or as desired.

5.Price and Payment

Prices for products are quoted on our website. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by Debit/Credit card, PayPal, Apple Pay or any method detailed on the website from time to time.

Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.

6.Your Warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete; and

(c) you will be able to accept delivery of the products;

7.Delivery Policy

Domestic UK Shipping Policy

All standard UK orders are processed and dispatched within 3-5 business days of placing an order. You can also upgrade your order to premium next day delivery for just £4.99, perfect if you need to fast track your order.

If we are experiencing a high volume of orders, or there are external circumstances affecting our courier service, shipments may be subject to delays. Please allow additional days in transit for your delivery. Where we have been made aware of a significant delay to shipments, we will contact you directly via email or telephone to advise the delay. Please also refer to our website where notifications regarding delivery will be regularly updated on site.

For common queries relating to issues like our shipping policy, please refer to our comprehensive FAQ section.

Exceptions to UK Shipping Policy

Postcodes including Jersey, Guernsey, Isle Of Man and Scottish Highlands are dispatched on a standard 2-day service at a cost of £4.99. Next Day delivery is not available. Below you will find a list of the affected postcodes:

BT, GY, JE, IM, AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3, TR21, TR22, TR23, TR24, TR25

Shipping rates & delivery estimates

We’re proud to have partnered up with DPD, the nation's favourite and most sustainable parcel delivery company. 

Shipment method	Estimated delivery time	Shipment cost
DPD Standard - UK mainland	Standard 3-5 day dispatch	FREE
DPD Standard - UK offshore postcode exceptions	Standard 2 day dispatch	£4.99 per order
DPD Next Day - UK mainland	Premium Next Day Delivery	£4.99 per order
EU Orders	Currently unavailable due to Brexit	NA
Rest Of World	Final cost will be notified and calculated once order is placed and region confirmed - as a guideline, DPD currently charge £80 to the USA and £125 for the rest of the world.	Inquire for final pricing

DPD offers a fast, reliable and secure service and now offers a Green Delivery with 10% of its vehicle fleet delivering all-electric. This means not only do you get to experience next-day delivery, but it’s also done in a cleaner, quieter and more sustainable way. 

Other benefits include:

Pickup - you can choose to divert your parcel to a nearby DPD Pickup shop

Predict - you’ll receive a one hour delivery window notification

Precise - putting you in control of what delivery time slot suits you best

You can opt to receive text and/or e-mail updates.

What should I do if my order does not arrive on time?

Due to the current restrictions in place safe-guarding courier staff and customers against the COVID-19 pandemic, some minor delays may be experienced. If you have waited over 6 working days and are yet to receive your order, please contact the customer support team who will be able to assist you further. 

Shipment confirmation and order tracking

When your order has been fulfilled and is ready to dispatch, you will receive an email from us containing details of your scheduled delivery. If you have opted for the DPD premium next day delivery option, tracking details will be sent to your phone.  You can also download the DPD app to receive live notifications relating to  the status of your parcel. 

International Shipping Policy

We’re proud to ship our products worldwide. At checkout, your shipping costs will be calculated. 

Please note that we do not offer free shipping outside of the UK. If you have any questions about our international shipping policy, please visit our FAQ section onsite or make use of our live messenger service. 

Please also note that currently, due to Brexit complications, we are unable to deliver products to EU countries.

Customs, Duties and Taxes

Please note that Reverselife.co.uk is not responsible for any local customs and duty taxes that may be applied to your  order. All additional fees including any traffic and taxes on international orders are the responsibility of the customer. 

8.Risk and Ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you on delivery.

9.“Cooling off” Period

Under the Distance Selling Regulations, you may cancel your contract to purchase products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must provide us with written notice of cancellation via email to info@reverselife.co.uk

If you cancel a contract on this basis, you must promptly return the products to us in the same condition you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur.

10.Statutory Rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

11.Returns and Refunds

Returns

All products purchased from Reverse Life are backed by our standard customer refund and returns policy. We hope that you are happy with your purchase from us at Reverselife.co.uk. If for any reason that’s not the case, we offer a 14-day refund from receipt of your order. 

Due to the perishable nature of our products, unwanted goods must be returned unopened, in their original packaging where possible, and accompanied by a copy of your invoice paperwork. 

We cannot offer refunds or exchanges on used or opened bottles or packets of our collagen product unless you are a first time customer and are trying our products under the extended 30-day money back guarantee - further details of which are outlined below.

We will refund all monies via the same method of payment in which you placed your order. 

If your order has been incorrectly dispatched and you wish to return it, or you have changed your mind within the initial 14 day period, please contact us so that we can produce a customer returns label. This can be sent via post or email. 

Please note that it is your responsibility to pay for any shipping costs for returning unwanted items.

Refund Processing

Upon receipt of any unwanted, unopened goods, your return will be inspected. If approved, your refund will be processed and a credit will be automatically applied to the credit card used to make the original payment. 

Depending upon your bank’s processing time, credits can take up to 14-days to appear in your account.

Missing Items

It is your responsibility to check that you have received all the products you ordered upon receipt of delivery. Unless notified by us that part(s) of your order are shipping separately, please contact us within 14 days of receipt of your order to report if any items are missing.

Late or Missing Refunds

Please check first with your bank provider or credit card company as it may take some time for the refund to show back in your account. If you’ve done all this and you’ve still not received your refund, please e-mail info@reverselife.co.uk so that we can examine your case. 

Our team will endeavour to respond to all email queries within 72-hours but as your first port of call please visit the FAQ section of our website or make use of our live messenger service. These two methods are the quickest way of receiving a response to any common queries you might have. 

Product Damages

If your product is unfortunately lost or damaged during shipping, we will take up the issue directly on your behalf with DPD. 

Please do not throw your damaged packaging or products away as we will require photographic evidence and documentation in order to follow up the claim with DPD. Please save all packaging materials as well as your damaged goods before opening up a claim.

12.Limitations and Exclusions of Liability

Nothing in the terms of sale will:

(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;

(d) limit any liability of a party in any way that is not permitted under applicable law; or

(e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

13. General Terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portions thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree to any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

14. Reviews & Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us by Email/Social Media Channels, including without limitation, photographs, ideas, know-how, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site or any of our social media channels, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

15. About us

Reverse Life Ltd 

Unit 14, Edward Court, Broadheath, Altrincham WA14 5GL

Contact us

https://reverselife.co.uk

Company Registration Number: 12565074

Contact us: info@reverselife.co.uk 

16. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

17. Mother's Day Competition

Terms and Conditions apply, competition closes on 27/03/2022 at 23:59pm. To enter, fill out the form above with the necessary details. Open to UK residents only. Winner chosen at random. Prize cannot be exchanged for store credit, cash or switched to specific items. Good Luck!

18. Competition to win 2 collagen and 2 facemasks to anyone who:

 

1. Shares a video review
2. Gets a friend to join RL and tag them in when they join so we can verify
3. For the purposes of these terms and conditions, references to the Prize Draw means the prize draw in which, in order to win:
   a) 2 bottles of premium Marine Collagen (40-day supply / 2x500ml) and 2 24K Gold Collagen face masks entrants must be members of the official Reverse Lifers Facebook Group and post a video review in the Group with a caption telling us how much you love Reverse Life Marine Collagen (as fully detailed in the Prize Draw Terms). 2 winning entrants will then be drawn at random. Please see below the full terms and conditions for this Prize Draw (the Prize Draw Terms) The Prize Draw Terms incorporate Reverse Life’s full terms and conditions but to the extent that the two sets of terms and conditions conflict, these Prize Draw Terms shall prevail.
   
   18.1 To enter the Prize Draw, you must, between [9am (GMT) on Friday 25th March 2022] and [10am (GMT) on Friday 8th April 2022] inclusive:
   
   a) become (or already be) a member of the Group; and
   b) post a video review (a video of yourself) in the Group and caption the video telling us how much you love Reverse Life products. Please note that commenting on someone else’s video Post attempting to enter the Prize Draw will not be considered a valid entry.
   
   c) Invite a friend to join the Reverse Lifers Facebook group and tag them in a post on the group so we can verify
   
   
   
   Once you have completed the above, you will be considered a valid entrant into the Prize Draw (Entrant).
   18.2 Please note that there will be two (2) winners who will each win the Prize
   
   18.3 There is no limit on how many times you can enter the Prize Draw. You can enter the Prize Draw as many times as you like by making multiple video Posts. Provided that you are a member of the Group and your video Post is different each time, each video Post is considered one entry into the Prize Draw.
   
   18.4 By posting a video Post, you grant to Reverse Life a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide licence to use the video and positive endorsement contained in the Video Post across its website and social media channels.
   
   18.5 Please be aware that it is only possible to enter this Prize Draw on Facebook via the Group.
   
   18.6 No purchase necessary.
   
   18.7 Entrants into the Prize Draw shall be deemed to have accepted these Prize Draw Terms.
   
   18.8 Entrants must be UK or ROI residents and aged 18 or older.
   
   18.9 The prize is: a. Two (2) 500ml Marine Collagen bottles (40-day supply); and two (2) 24K Gold Collagen Face masks) (the Prize).
   
   18.10 Please note that Reverse Life reserves the right to replace the Prize with an alternative prize where necessary.
   
   18.11 All valid Prize Draw entries will be determined and collated as appropriate after the closing date of [10am (GMT) on Friday 8th April 2022] and the winners will be drawn at random on [Monday 11th April 2022].
   
   18.12 The winners will be notified by the official Reverse Life Facebook profile page as soon as practicable after the draw via Facebook Messenger. The winners will need to provide a name and address in the UK or ROI for the receipt of the Prize. No further details will be required. Please take care to check that it is the official Reverse Life Facebook profile page that has messaged you informing you that you are a winner of the Prize Draw before you provide any details. Reverse Life is not liable if you provide your details to anyone else. If a winner cannot be contacted within a reasonable period of time (to be established at Reverse Life’s sole discretion), Reverse Life reserves the right to redraw a winner and thereafter until contact is made with all two (2) winners on these Prize Draw Terms.
   
   18.13 The Prize is not transferable and cannot be exchanged for cash or any alternative product.
   
   18.14 Reverse Life reserves the right to share the winners’ surnames and regions (for example, Mr Smith from Merseyside) across its website and social media channels. Reverse Life will request from each of the winners a picture of them with their Prize once they receive it for sharing across Reverse Life’s website and social media channels.
   
   18.15 Employees, consultants, officers, agents or any other representatives of Reverse Life, its third-party partners, their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.
   
   18.16 Reverse Life reserves the right to hold void, suspend or withdraw this Prize Draw at any time and/or amend these Prize Draw Terms without prior notice, for whatever reason, and without liability for doing so.
   
   18.17 Reverse Life will always use your data responsibly and only collect, store and process your data in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation and all relative European Union and Member State data protection legislation in force and as amended or replaced from time to time including, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). For more information, please see Reverse Life’s privacy policy.
   
   18.18 Unless otherwise stated, the promoter is Reverse Life Ltd. The surnames and regions of the winners will be available four (4) weeks after the closing date by sending a request in writing to the Marketing Department at the aforementioned address.
   
   18.19 This Prize Draw is in no way sponsored, endorsed or administered by or associated with Facebook and Entrants and others purporting to enter the Prize Draw agree that Facebook shall have no liability in respect of the Prize Draw.

 

3O-DAY MONEY-BACK GUARANTEE

Applicable on Powder and Liquid Collagen for first time purchasers only

As a new customer, your purchase with us at Reverse Life for both our marine collagen powder and liquid collagen products only, is backed by an extended 30-day money back guarantee. 

We’re confident that you will love our products but if not, the details of our refund policy and how to exercise the 30-day money-back guarantee are outlined below.

1. To be eligible for the money-back guarantee, please contact us within 30 days from the date of receipt of your initial purchase.
2. We request that you provide a full and detailed explanation as to why you feel that the product did not work for you. This will help us continue to develop better products and customer service.
3. To confirm the product did not provide the results expected or meet with your expectations, and to be eligible for the extended 30-day money-back guarantee, please email info@reverselife.co.uk including the message title '30-Day Guarantee'.
   
4. In the message, please include your order number. This will help to speed up processing your request.

Please note the following restrictions apply to the 30-day money-back guarantee

The 30-day money-back guarantee is redeemable ONCE only per customer and is currently only applicable on our marine collagen powder and liquid products only. 

It is strictly a one time, new customer incentive, outside of our regular refund policy.

The money-back guarantee is not applicable on product and bundle deals.

If you have purchased multi-product deals, you will not be refunded if you have opened additional bottles or packets of collagen. All unopened products should be returned at your cost. 

We highly recommend you obtain proof of postage from your chosen returns postage service provider.

Normal terms apply for all other refund requests.

1000’S of happy customers are already using Reverse Life Marine Collagen and loving their results. 

Just take a look at our fantastic feedback scores. They speak for themselves about the high quality of our product and the importance of delivering exceptional levels of customer service. 

Thank you

The Reverse Life Team